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Software Development Operations and Process Facilitator

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Software Development Operations and Process Facilitator

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DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

The Software Development Operations and Process Facilitator will help ensure the smooth operation of 20+ software development teams by ensuring teams are setup and configured for efficient communication, coordinating project management tasks, and facilitating retrospective meetings and continuous improvement processes across the organization. This role involves a blend of process optimization, project management, and interpersonal engagement to enhance team performance, collaboration, and innovation. This role is dynamic and will require adapting to the changing needs of the organization.

Key Responsibilities

  • Enable effective communication and collaboration for cross-team projects as the project manager.
    • Run project kickoffs, check ins, and wrap up meetings.
    • Use project management tools to track status.
    • Monitor project progress against milestones.
    • Provide updates to project stakeholders.
  • Facilitate monthly retrospective meetings across the organization's teams.
    • Employ a variety of facilitation techniques to encourage open communication, honest feedback, and collaborative problem-solving.
    • Assist teams in identifying actionable improvements and ensure they are documented and tracked to completion.
  • Build trust and rapport within the technology team, positioning yourself as a key support figure for navigating challenges and fostering a culture of continuous improvement.
  • Develop and document processes to ensure that the organization operates effectively
    • Monitor and evaluate the effectiveness of processes, suggesting and implementing improvements as needed.
  • Provide insights to leadership to keep them informed about the organization's ongoing activities.


  • Previous experience in a similar role or in software development, project management, or related field.
  • Outgoing and personable.
  • Familiarity with agile methodologies, such as Scrum or Kanban.
  • Strong facilitation and communication skills, with the ability to effectively lead meetings.
  • Ability to summarize complex ideas in a clear and concise manner.
  • Solid understanding of the SDLC.
  • Bachelor's degree in information systems, business administration, or related field, or equivalent work.
  • Experience with scripting in Python or willingness to learn.

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