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Executive Support Engineer

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Executive Support Engineer

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DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.  We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. 

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. 

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. 

We are looking for an Executive Support Engineer to join our Support Team. A highly motivated self-starter who is eager to grow within our organization will be a perfect fit.

What you’ll do in this role:

  • As a Executive Support provider, you will provide one on one support for C-Suite staff and their executive admins in office, over the phone and off site.
  • Work with numerous teams to align priorities of executive requests.
  • Support technical setups both in office and in residential locations, traveling within the United States when necessary.
  • Effectively navigate novel support challenges and deadlines, while managing expectations.
  • Own and improve support framework tailored to each executive.
  • Identify, develop and maintain automated processes through a variety of shared services.
  • Constantly learn and promote new technologies.
  • Work collaboratively with teams across the globe.

What we're looking for:

  • 2+ years of supporting executives and their administrative staff experience or similar.
  • 3+ years supporting and troubleshooting macOS, Windows, iOS, and AV conferencing equipment.
  • Experience researching and implementing prosumer technology for home including but not limited to A/V, desktops, laptops, and networking gear.
  • Refined written and verbal communication skills with a high degree of business acumen.
  • Ability to work well on a team and independently.
  • Tenacious, self starter, who will continue to refine their skills and provide a consistent, world class executive experience.

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