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Senior Unified Communication Engineer

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DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1,000 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration. 

The Networking team is looking for a Senior Unified Communication Engineer to support our Unified Communications on premise infrastructure. This person should have expert knowledge of Zoom, Cloud 9 and Cisco Unified Communications.

In this role you will be:

  • Responsible for developing and engineering the UC environment for the company.
  • Working with Server, Network and Security Engineers to maintain, design and troubleshoot the desktop and conference room communications.
  • Communicating with end users, as well as C-level executives and stakeholders.
  • Testing and implementing new software and/or hardware related to Unified Communications and assist other Engineers and other IT staff & management, as directed.


  • 5+ years working with Cisco Unified Communications Products, including CallManager and Unity voicemail systems
  • 3+ years of experience implementing Zoom Communications software
  • 3+ years working with Cisco IM & Presence, Jabber and Telepresence
  • Automation experience with python or other languages
  • Experience working with 3rd party vendors to complete projects and troubleshoot issues
  • Previous experience presenting to C-suite executives and stakeholders
  • Excellent written and verbal communication skills
  • Cisco Voice and/or Video Certifications: CCNA or CCNP

Bonus points:

  • Cloud 9 experience
  • CCIE Voice or Collaboration certification
  • Trading Industry experience
  • 3+ years of IPC Trading Turret and NICE recording experience

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