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Desktop Systems Engineer

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Job Location
Austin
Employment Type
Regular
Department
Technology
Targeted Start Date
Immediate

DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1,000 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration. 

Our Systems and Mobile Platforms team is the front line of support for all users across the firm. We work with a wide range of the best technology available - - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer role but initiative, strong analytics and drive are equally important.  

What you’ll be doing:

  • Providing end user support to employees in Austin corporate office as well as remote support to employees around the world
  • Building, configuring and upgrading workstations, laptops and mobile devices using MDM systems owned by the team
  • Troubleshooting, maintenance and upgrades of desktop managed servers
  • User provisioning (user accounts, mobile devices, VPN, directory permissions)
  • Providing support for conference room technologies
  • Automation of repetitive system administration tasks
  • Evaluating and recommending new hardware and software technologies or solutions

 What we’re looking for in this role:

  • 2+ years of end-user technology support experience or similar
  • Strong experience supporting Windows 10 and macOS Catalina and newer
  • Passionate about technology
  • Highly motivated, self-starter who is eager to grow within our organization
  • Ability to manage projects independently

 Nice to have:

  • Knowledge of application packaging and management
  • Mobile device management and UNIX client support experience
  • Windows Server and Active Directory support experience
  • Jamf Pro experience
  • Scripting or low level programming experience with bash and/or python

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